Returns

At Bedding Heritage, we want you to feel confident when choosing products for your home. This Returns page explains our general approach to returns and exchanges and outlines what to expect if you decide that a product is not right for you.

Our Returns Philosophy

We understand that purchasing bedding is a personal decision. Texture, color, and feel can look different in your space than on screen. Our returns process is designed to be fair, transparent, and straightforward, while also maintaining high standards of hygiene and product care.

All items must be returned in a condition suitable for resale. Products that show signs of use, washing, damage, or alteration may not be eligible for return.

Eligibility for Returns

To be considered for a return, items should be unused, unwashed, and in their original condition. All original packaging, labels, and product components must be included. We reserve the right to assess the condition of returned items before approving any return or exchange.

Certain products may not be eligible for return due to hygiene or product-specific considerations. Any such exclusions will be clearly stated on the relevant product pages on beddingheritage.com.

Initiating a Return

If you wish to return an item, please follow the return instructions provided on beddingheritage.com. Returns must be initiated according to the guidelines outlined in our returns process. Items sent back without following the appropriate procedure may not be accepted.

Returned items should be packaged securely to prevent damage during transit. Bedding Heritage is not responsible for items that are damaged or lost while being returned.

Exchanges

Where available, exchanges may be offered for eligible items. Exchanges are subject to product availability at the time the return is processed. If an exchange cannot be fulfilled, alternative solutions may be considered in line with our returns policy.

Refunds

Once a returned item has been received and inspected, eligible returns will be processed accordingly. Refunds, where applicable, are issued using the original method of payment. Please note that processing times may vary depending on the payment provider.

Bedding Heritage reserves the right to refuse a refund if returned items do not meet the conditions outlined in this policy.

Faulty or Incorrect Items

If you receive an item that is faulty or not as ordered, please follow the guidance provided on beddingheritage.com for reporting such issues. Each case is reviewed individually to determine the most appropriate resolution.

Gift Returns

Items purchased as gifts are subject to the same return conditions. Proof of purchase may be required to process a return or exchange. Gift recipients should ensure that returned items meet all eligibility criteria.

Policy Updates

Bedding Heritage may update this Returns policy from time to time to reflect changes in products, operations, or legal requirements. The most current version of the policy will always be available on beddingheritage.com and applies to all orders placed after it is published.

Our Commitment

We take pride in the quality of our products and aim to ensure that every customer has a positive experience with Bedding Heritage. While returns are part of online shopping, our goal is to make the process clear and respectful for everyone involved.

For full details about our products and brand values, please visit beddingheritage.com.